Management Team Leader
1 week ago
Founded in 2006, Mar Yapı has established itself as one of Turkey's innovative real estate development companies. With active subsidiaries in various sectors beyond real estate development, the company is engaged in energy, information technologies, hotel management, and service sectors. It operates two hydroelectric power plants.
Job Description
The Front Office department of our elegant G Rotana Hotel seeks a skilled Duty Manager Lead to join its team. As a key member of the management team, the successful candidate will be responsible for ensuring compliance with hotel rules and procedures during their shifts. This includes identifying and addressing any inappropriate situations, providing feedback through necessary interventions, and managing operations effectively. To achieve this, the Duty Manager Lead will review the MOD report before each shift, gathering vital information such as end-of-day and intraday occupancy rates, expected guest types, etc. They will then create a work plan for the shift under their responsibility, coordinating with relevant units as needed. Additionally, they will address special requests and complaints reported by guests within the framework of guest satisfaction. Finally, they will check all service areas of the hotel at the end of the shift, ensuring that preparations are made in coordination with relevant units for the next shift.
Key Responsibilities
- To observe all employees working in their shifts to ensure compliance with hotel rules and procedures.
- To manage operations by reviewing the MOD report before the shift and creating a work plan for the shift under their responsibility.
- To address special requests and complaints reported by guests within the framework of guest satisfaction.
- To check all service areas of the hotel at the end of the shift and ensure that preparations are made in coordination with relevant units for the next shift.
- A bachelor's degree or higher from an accredited university.
- At least 2 years of experience in a 5-star hotel environment.
- Strong management, planning, and organizational skills.
- Ability to use MS Office programs effectively.
- Experienced in reporting.
- Strong communication and teamwork skills.
- Guest satisfaction-oriented and committed to providing friendly service.
- Excellent diction and appearance, with analytical thinking and leadership qualities.
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