Learning and Development Manager
3 weeks ago
Duties and Responsibilities
- To identify, establish and monitor operational, supervisory and managerial Learning needs and requirements, and provide feedback on a monthly basis to the Director of People & Culture and General Manager.
- To support the activities of departmental managers and trainers, and to ensure that all Learning & Development activities are geared towards the achievement of the hotel strategic objectives.
- To organise and record regular planned Fire, Health & Safety, COSHH, First Aid and Food Hygiene training to ensure that all legislation and Safe & Sound Guidelines is adhered to; as well as recorded and reviewed in conjunction with the Director of Facilities & Operational Safety where applicable.
- To manage and deliver MOve In Orientation Programme.
- To organise Graduations of the Operational Management Programs and any other development initiatives i.e. MOve Forward, MOve Up.
- To be responsible for the recording of all Learning and Development activities on the relevant databases.
- To produce a monthly Learning & Development report.
- To hold "Departmental Trainers" meeting together with the Hotel Manager.
- To publish any Learning & Development, Awards and Graduations in a fun and engaging manner in the Back of House areas.
- To produce and communicate a Learning & Development Calendar encompassing operative, supervisory and managerial Learning & Development activities.
- To support and counsel Heads of Department & Departmental Managers with their departmental and personal Learning & Development requirements.
- To administrate the Performance Management System PROFILE for the hotel including providing a 2-day training for new colleagues.
- To support hotel recognition programmes such as Colleague of the Month/ Manager or the Quarter.
- To manage and monitor the Education Assistance benefit (E-Cornell etc).
- To conduct an annual Learning Needs Analysis and L&D Plan of all departments as part of the Learning and Development strategy for the preceding year.
- To carry out any other reasonable requests as requested by the Director of People & Culture.
- To support the Recruitment Process i.e. during Open Recruitment Days if required.
Requirements
- Prior Luxury Hotel experience would be preferable.
- Excellent communications and interpersonal skills.
- Fluent in Turkish and English.
- Quality driven with a passion for excellence.
- Must possess excellent organizational and administrative skills and interpersonal skills.
- Strong attention to detail.
- Ability to multi-task and delegate.
- Approachable, open-minded, and fair.
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