Information Technology

Hope Revival Organization is seeking an experienced Information Technology (IT) Officer based in Gaziantep, Turkey.

The deadline for submitting the applications is 08/11/2020.

Any offer made to the candidate concerning this vacancy notice is subject to funding confirmation.

Job Title: Information Technology (IT) Officer

Sector: Information Technology

Employee Type: Regular

Employee Category: Full Time

Role and Responsibilities:

The Information Technology (IT) Officer will manage the overall technology infrastructure for HRO, including planning, implementation, and management of the software applications and hardware infrastructure that supports HRO operations. The IT Officer will be involved in systems administration including general computer support, upgrades, software installations, license management, network management, deployment of equipment, inventory tracking, end-user support, and providing user training on the use of common business applications.

Generic Responsibilities:

• Manage the overall technology infrastructure for HRO.
• Adhere to HRO policies, guidance, procedures, and the HRO IT Strategy.
• Work directly with vendors to schedule repairs and maintenance.
• Deliver timely and high-quality IT hardware, software, and services to the country programme.
• Maintain Internet and network connectivity in HRO's offices.
• Ensure all HRO systems are fully compliant with information security requirements and data security standards.
• Maintain documentation of processes, procedures, and troubleshooting guides.
• Test new equipment and applications and provide thorough feedback.
• Introduce new staff to HRO systems using the IT induction guidelines.
• Manage multiple cases at one time.

Network Administration:

• Planning, evaluation, and design of Network Services such as internet communication, LAN, WAN, VPN, SNMP, Printers, DHCP.
• Use technical expertise to undertake regular network monitoring, maintenance, and troubleshooting considering long-term implications of actions.
• Implementation and support of IT infrastructure including remote access infrastructure.

Internet Provision:

• Is the focal point for the configuration of the internet provision setup, receives any requests or complaints, and liaises with the supplier to solve them.
• Monitors the reliability and efficiency of internet provision services and equipment for all HRO offices.
• Provides technical feedback on alternative internet provision options available and supports the selection process.
• Ensure internet availability and monitor the bandwidth to verify it is being utilized fairly and efficiently among the various HRO applications.

Data Management and Security:

• Participates in the design, selection, and implementation of technical solutions for data storage, sharing, and security at mission level, in coordination with field and HQ teams.
• Supervises the data backup and data security procedures at mission level and ensures required technical means (hardware, antivirus, networks) are available and operational.
• Implementation of the data backup procedure, through regular reminders and verifications with all departments.
• Ensures all computers use an updated antivirus.
• Once the mission migration to Office 365 is completed, supports users in getting started with Office 365 tools.
• Checks that each user has a correct configuration of OneDrive for their local data backup.
• Configures correctly the routers to secure each base environment.
• Reports any issue or breach of data security procedures.

IT Park, Maintenance, and Support:

• Receives requests and provides technical support for maintenance of IT equipment, either through internal or external solutions.
• Follows up on the condition and capacity of the IT park at mission level, consolidates needs for maintenance, replacement, and procurement, and reports them to the Admin Manager.
• Provides support for purchases of IT equipment (needs definition, specifications, evaluation of offers).
• Tracks and controls the movement of equipment between sites and temporary off-site work.
• Installs, maintains, troubleshoots, and updates operating systems and user applications, and provides software and system troubleshooting and support.
• Provides technical support and supervision to IT Assistants in field offices on a daily basis, and visits them periodically to ensure all IT operations are working properly and are fully compliant with HRO IT's standards.
• Schedules software upgrades and patching proactively.
• Ensures that all software on HRO computers and networking equipment is licensed.
• Tracks license and support contracts to ensure notification of renewal timeframe.
• Installs, maintains, troubleshoots, and repairs wired and wireless networks infrastructure.
• Checks antivirus software periodically and ensures all HRO computers are well protected and updated against the latest security threats.
• Keeps record of the IT department's assets, licenses, accounts, and all relevant info in well-organized, updated, and consistent soft copies.
• Provides procurement assistance including, but not limited to, researching solutions, engaging with potential vendors, making recommendations for product purchases, and evaluating bids.

Emails Management:

• Is the focal point for all issues related to email addresses management: receives requests, and follows up for all addition or configuration of email addresses.
• Follows up all email addresses setup and access information at mission level, and ensures confidentiality of this information.

Qualifications:

• Degree in Computer Science or Information Technology.
• At least 2 years of experience.
• Certification in Microsoft, Linux, or Cisco is advantageous.
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows/Linux/Mac OS.
• Experience with remote desktop applications and help desk software.
• Proficiency in English & Turkish, both written and spoken.
• Good command of commonly used software (Word, Excel, PowerPoint, etc.).
• Experience with relevant infrastructure technologies such as Microsoft SQL Server, Microsoft Exchange Server, Office365, SharePoint, Azure Portal, Domain Management Issue, G-suite, WP Backend Administrator.
• Experience with routing and switching hardware and software.
• Experience with wireless networking technology.
• Experience with information security best practices.
• Taking care with Enterprise Resource Planning (ERP) Software.
• Planning and delivering results.
• Working with people.
• Coping with change.
• Initiating action and change.
• Managing resources to optimize results.
• Excellent interpersonal & facilitation skills.
• Team player.
• Ability to work independently in a systematic and organized manner.
• Have the ability to work under pressure and to deadlines.
• Patience and sense of humour.

Please apply with your CV and motivation letter in ENGLISH through our website. Please follow the link here.

HRO is not in a position to respond to every applicant individually due to the anticipated high number of applications. Please note that only short-listed candidates will be contacted for the first interview.