DevOps Service Engineer

4 days ago


Fatih, Istanbul, Turkey Vodafone Group Full time
What you'll do


• In general, you will operate the ITIL processes and work closely with the operations teams.


• Work with agile methodologies.


• Conduct audit coordination.


• IT Ops Process Review & Development.


• Challenge IT Processes & Standards with IT Ops Units.


• Understand business processes with the capacity to perform multiple tasks and deal with different expectations.


• Analyze, configure, develop, integrate, support, and maintain service management & monitoring products.


• Work closely with internal customers.


• Analyze needs and transform them into technical solutions.


• Knowledge of business continuity and disaster recovery scenarios.


• ITIL Compliance & Development Responsibilities.


• SLA/KPI and OLA Management Responsibilities.


• Service Catalog Management Responsibilities.


• Disaster Recovery Management Responsibilities.


• Audit Management Responsibilities.


• Provide procedures and necessary standards for the effectiveness of management systems (ISO 27001, ITIL, BCM processes, etc.).

Who you are


• Good level of MS Office Applications.

• Good interpersonal and communication skills, team-player.

• Experience with IT Service Management products.

• Technical knowledge about IT infrastructure.

• Understanding of IT requirements for IT support.

• Customer-focused and proactive with good communication skills.

• Strong analytical, interpersonal, and problem-solving skills.

• Good technical documentation and verbal/written communication skills.

• Relationship building.

• Flexibility and adaptability.

• Creative problem solving.

• Agile learner (continuous learning).

Not a perfect fit

If you're worried that you don't meet all the desired criteria exactly, we encourage you to apply. At Vodafone, we are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background.

What's in it for you

We like to keep things flexible:


• Vflexy: Flexible Benefits Program.

• Hybrid working kit.

• Ergonomic kit allowance.

• Digital meal voucher.

• Flexible transportation allowance.

• Employee assistance hotline & counselling.

• Comprehensive and flexible private health insurance.

• Discounted price deals for a wide range of products & services.

• Plus, plenty more to enjoy

#LI-Hybrid

Data Privacy: By applying for this job, you accept the Vodafone Privacy Policy. Please visit the Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.

Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. We continuously invest in new technologies to improve the lives of millions of customers, businesses, and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom, or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices.

Together we can.

#J-18808-Ljbffr

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