Director of Human Resources

3 days ago

Fatih, Istanbul, Turkey Conrad 聴stanbul Bosphorus Full time

We are currently seeking the Director of Human Resources for the Conrad Istanbul Bosphorus, a distinctive luxury hotel.

What will I be doing?

In addition to assisting with the Human Resources strategy, the Director of Human Resources is tasked with delivering exceptional team member relations services to the General Manager and management team, ensuring that employee relations are supported and that team member training requirements are met. In particular, you will be accountable for the following responsibilities, which must be completed to the utmost standards:

  1. Provide and deliver first-class Team Member Relations services to General Manager and management team
  2. Assist General Manager with Human Resources strategy including succession planning for team members
  3. Cooperate with cross-functional regional leadership both in Türkiye and head office on entire HR Operations to include, but not limited to, recruitment, disciplinary and legal processes, compensation and benefits, performance, recognition, satisfaction strategies for hotel, cluster, regional and corporate team members
  4. Responsible for country-wide processes including data maintenance & audit on HR systems, compensation and benefits, and HR analytics
  5. Provide assistance, guidance and counselling to the management and line team members in order to maximize the quality and professionalism of the hotel team members by listening and interpreting concerns and objectives and seeking solutions
  6. Plan and forecast the short and long-term talent requirements for the hotel to support its business plans
  7. Maintain a best practice recruitment approach, including the Company's vacancy management system, to attract the best applicants
  8. Build a strong career and succession planning system to retain and develop talent
  9. Implement training and development strategies to continuously improve performance and customer service
  10. Maintain thorough knowledge of hotel and departmental policies and execute necessary actions when needed
  11. Provide a framework for counselling, coaching, welfare services, and team member benefits
  12. Plan and manage Team Member Recognition Calendar
  13. Ensure pay reviews/absence monitoring/wage queries are managed in line with company guidelines
  14. Make sure team member food, lockers, back of the house are up to Hilton standards
  15. Manage and resolve, promptly and completely, all team member relations issues

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values at all levels of Team Members:

  1. Hospitality - We're passionate about delivering exceptional guest experiences.
  2. Integrity - We do the right thing, all the time.
  3. Leadership - We're leaders in our industry and in our communities.
  4. Teamwork - We're team players in everything we do.
  5. Ownership - We're the owners of our actions and decisions.
  6. Now - We operate with a sense of urgency and discipline.
Required Skills

What are we looking for?

A Director of Human Resources serving Hilton brands is always working on behalf of our Guests and working with other Team Members. In order to effectively fulfil this position, it is imperative that you uphold the following attitudes, behaviours, skills, and values:

  1. 5+ years of relevant previous professional HR experience in an international hotel
  2. Solid experience within a global organizational structure on team member recruitment, retention, satisfaction, recognition, and performance management
  3. Deep understanding of organizational development, change management and working with leaders from all levels
  4. Skills in coaching team members from all levels working on-site, hybrid and remote
  5. Thorough knowledge of Turkish Labour Law, regulations, payroll cycle, and others hr related plans such as medical insurance and individual pension plan (BES)
  6. Track record of leading team member relations, community relations including social responsibility projects and employment projects with universities and local schools
  7. Ability to use variety of programs to include, but not limited to, Office 365 programs, attendance control systems, payroll systems, etc.
  8. Committed to delivering a high level of customer service, both internally and externally
  9. Professional language proficiency in Turkish and English

What will it be like to work for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World's Best Workplaces. We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members' unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton.

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