Field Service Engineer

2 days ago


Fatih, Istanbul, Turkey Kura Ltd Full time
Field Service Engineer / Technician: Machinery division

We are looking for a Field Service Engineer / Technician.

About the role:

Responsibilities include but are not limited to the following:

  • Work independently for daily service activities not only in Turkey, but also internationally.
  • Service activities will include supervising, assisting, and/or performing the following:
    • Factory Acceptance Test
    • Site Acceptance Test
    • Installation & startup
    • Periodic maintenance and customer training
    • Execution of Installation Qualification and Operational Qualification activities
    • Calibration, etc.
  • Be responsible for customer calls, ticketing system, technical support, and problem solving.
  • Use the ticket system to handle communication with both principals and customers.
  • Regular customer visits to conduct surveys, define demands, and identify spare part and service business opportunities during service trips.
  • Work closely with the sales and project teams to ensure customer satisfaction.
  • Provide detailed technical feedback and reports to project management and the sales team based on customer feedback.
  • Work closely with the project team to fulfill customer needs during service activities.
  • Provide on-time replies and reporting following work orders.
  • Prepare weekly and monthly activity reports.

Qualifications:

  • Technical High School graduation or University degree in Engineering (Mechanical – Electric & Electronic).
  • Good command of Turkish and English, both spoken and written.
  • B class Driving License.
  • Able to travel frequently, both domestically and internationally.
  • No military obligation for male employees.
  • Knowledge in pneumatic, mechanical, electrical, electronic, and PLC logic.
  • Experience with machinery in the pharmaceutical and food industry is a plus.
  • Strong interpersonal and communication skills, good teamwork spirit, self-motivated, goal-oriented, and energetic.
  • High ability to work in teams.
  • Analytical approach to problem-solving, ownership, and a never-give-up attitude.
  • Customer-focused approach and ability to create customer-centric solutions.
  • Ability to plan and prioritize work efficiently.

Behaviors:

  • Perform necessary actions with principles and respond to customer requests with a sense of urgency.
  • Maintain a supportive and problem-solving approach in customer communication while securing the rights of our principals.
  • Respond urgently to customer requests, ensuring they feel valued and prioritized.
  • Share information and raise red flags proactively.

In return, we offer you:

We're engaged in international business in an elegant environment, working on dynamic and exciting projects. We have a passion for our work and are ready to share and transfer this passion and energy to those who are collaborative, open-minded, resourceful, entrepreneurial, and committed to creating lasting results.

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