
Field Service Engineer
2 days ago
We are looking for a Field Service Engineer / Technician.
About the role:
Responsibilities include but are not limited to the following:
- Work independently for daily service activities not only in Turkey, but also internationally.
- Service activities will include supervising, assisting, and/or performing the following:
- Factory Acceptance Test
- Site Acceptance Test
- Installation & startup
- Periodic maintenance and customer training
- Execution of Installation Qualification and Operational Qualification activities
- Calibration, etc.
- Be responsible for customer calls, ticketing system, technical support, and problem solving.
- Use the ticket system to handle communication with both principals and customers.
- Regular customer visits to conduct surveys, define demands, and identify spare part and service business opportunities during service trips.
- Work closely with the sales and project teams to ensure customer satisfaction.
- Provide detailed technical feedback and reports to project management and the sales team based on customer feedback.
- Work closely with the project team to fulfill customer needs during service activities.
- Provide on-time replies and reporting following work orders.
- Prepare weekly and monthly activity reports.
Qualifications:
- Technical High School graduation or University degree in Engineering (Mechanical – Electric & Electronic).
- Good command of Turkish and English, both spoken and written.
- B class Driving License.
- Able to travel frequently, both domestically and internationally.
- No military obligation for male employees.
- Knowledge in pneumatic, mechanical, electrical, electronic, and PLC logic.
- Experience with machinery in the pharmaceutical and food industry is a plus.
- Strong interpersonal and communication skills, good teamwork spirit, self-motivated, goal-oriented, and energetic.
- High ability to work in teams.
- Analytical approach to problem-solving, ownership, and a never-give-up attitude.
- Customer-focused approach and ability to create customer-centric solutions.
- Ability to plan and prioritize work efficiently.
Behaviors:
- Perform necessary actions with principles and respond to customer requests with a sense of urgency.
- Maintain a supportive and problem-solving approach in customer communication while securing the rights of our principals.
- Respond urgently to customer requests, ensuring they feel valued and prioritized.
- Share information and raise red flags proactively.
In return, we offer you:
We're engaged in international business in an elegant environment, working on dynamic and exciting projects. We have a passion for our work and are ready to share and transfer this passion and energy to those who are collaborative, open-minded, resourceful, entrepreneurial, and committed to creating lasting results.
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