Japanese Support Call Center

1 month ago

İstanbul, Turkey Lavixo Full time $1,000 - $1,200
Call Center Support Specialists manage customer inquiries, complaints, over the phone. They are skilled communicators with a talent for verbal interaction and possess the patience and empathy required to handle a high volume of calls, including difficult or frustrated customers. Call Center Support Specialists are often the voice of the company and are crucial in industries such as telecommunications, finance, and healthcare, where a personal touch is necessary to effectively address customer concerns.

Japanese Support Specialist Responsibilities:
  • Troubleshooting and resolving clients' issues in a timely manner.
  • Communicating with coworkers to diagnose problems.
  • Talking coworkers through the process of fixing technical issues.
  • Prioritizing your workload to ensure the most critical issues are resolved first.
  • Documenting common support procedures that coworkers can follow.
  • Providing support remotely when necessary.

Japanese Support Specialist Requirements:
  • A degree in computer science or information and communication technology is preferred.
  • Microsoft certification is advantageous.
  • Previous experience in a customer support role.
  • Strong analytical and problem-solving skills.
  • Good communication skills, both written and verbal.
  • Good level of Japanese and English mandatory
  • Excellent interpersonal skills.


About Lavixo:

2011 yılı itibariyle Ukrayna’da ve 2019 yılı itibariyle İstanbul/Sarıyer’de bulunan ofisimizde online finans alanında müşterilerimize destek hizmeti vermekteyiz.Hergün 200’den fazla çalışanımız ilgili dilde müşterilerimizi arayarak onlara ihtiyaçları doğrultusunda müşteri desteği hizmeti sağlamaktadır. Müşterilerimizin beklentilerini nitelikli hizmetle karşılamak önceliğimizdir. Hizmet kalitemizi sürekli geliştirmek için teknolojik altyapımızı üstün tutmaya ve donanımlı insan kaynağımızı verimli kullanmaya özen gösteririz. LAVIXO bünyesinde kişilerin cinsiyetine, etnik kökenine, ırkına, rengine, milliyetine, ekonomik durumuna, siyasi düşüncesine, dinine ve diğer inanışlarına ilişkin ayrımcılık yapılamaz. İşe alımlarda ve terfilerde, sağlanan çalışma koşullarında, müşterilerle olan tüm ilişkilerde bu anlayış geçerlidir. Faaliyetlerimiz çerçevesinde hangi ortamda bulunursak bulunalım, kişi hak ve özgürlüklerine saygı duyar, inanır ve destekleriz.

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