Japanese Support Call Center Specialist

2 days ago


Istanbul, Istanbul, Turkey Lavixo Full time
About the Role

We are seeking a skilled Call Center Customer Service Representative to join our team in providing exceptional customer support in Japanese language. As a representative of Lavixo, you will be responsible for resolving clients' issues in a timely and professional manner.

Key Responsibilities
  • Troubleshoot and resolve technical issues with clients over the phone.
  • Communicate effectively with coworkers to diagnose and resolve problems.
  • Document common support procedures for reference by other team members.
  • Prioritize workload to ensure critical issues are addressed promptly.
Requirements
  • Bachelor's degree in Computer Science or related field preferred.
  • Microsoft certification is advantageous.
  • Previous experience in customer support role, preferably in a similar industry.
  • Excellent analytical and problem-solving skills.
  • Strong written and verbal communication skills in Japanese and English.
About Us

Lavixo is a leading online financial services company operating in Ukraine since 2011 and Turkey since 2019. We value our customers and strive to provide high-quality service through continuous technological advancements and employee empowerment. Our core values include equality, respect, and inclusivity, and we believe in creating a work environment that supports individual growth and well-being.



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