
Operations Team Leader
3 days ago
At QIMA, we're on a mission to help our clients make products consumers can trust. Our team of 5,000 QIMers (and counting) across 40 offices and laboratories, are united in our shared passion for innovation and integrity, and guided by our QIMA values in the decisions we make every day.
We believe in the work we do, and in making a positive difference in the world. Does this sound like something you'd like to be a part of?
As a key member of our Consumer Goods Division, you will be responsible for managing the front-end operations for our consumer goods inspections business in the EU and Turkey, overseeing a perimeter of 200+ inspectors, with ambitious targets of service level (same day report delivery, claim rate, etc.).
- Supervise a team of 200+ internal quality inspectors and external partners, all over Europe, Africa, and the Middle East, and oversee their performance through Key Performance Indicators.
- Act as a trainer and coach, provide technical support and guidance to inspectors, and conduct performance evaluations and on-site audits.
- Hire and grow a team of high potential talents within your perimeter, to anticipate internal growth and new businesses' integration.
- Build the sense of belonging to QIMA for all members of the team, including the freelance inspectors.
- Promote and enforce a culture of integrity and impartiality within the inspection team.
- Lead the claim investigations received from clients and implement the corrective action plans.
- Propose solutions to improve the standards and level of service, following claims or process audits.
- Represent QIMA during meetings with customers to support the sales development in the region, provide technical expertise, and kickoff inspection programs.
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