Customer Operations Team Lead

4 days ago


Fatih, Istanbul, Turkey Information & Technology Management Full time
About the Role

The Customer Operations Team Lead will be responsible for leading a team of Customer Success Specialists, driving business growth and customer satisfaction through strategic planning, process improvement, and effective stakeholder management.

This role requires strong leadership skills, with experience in managing teams, developing talent, and communicating performance status to leaders. The ideal candidate will have expertise in process improvement, data analysis, and compliance management.

Key Responsibilities:

  • Lead a team of Customer Success Specialists in Lubricants Direct & Indirect Channel and GKA.
  • Develop and implement process improvements to enhance customer experience and drive business growth.
  • Manage pricing activities for Lubricants Direct & Indirect Channel and GKA.
  • Oversee pricing activities for Local Marine.

Requirements:

  • Proficiency in English (certified by TOEFL, IELTS, or equivalent).
  • Bachelor's degree in Business Administration, Management, Engineering or a related field (Postgraduate degree is advantageous).
  • Minimum 5 years of experience in a team lead role (Experience in the Lubricants sector or in customer operations is beneficial).
  • Certification in Project Management (e.g., PMP, PRINCE2) is required.


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