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3 days ago
DeFacto is a global fashion brand with a presence in 90+ countries, serving millions of customers worldwide through 500+ stores and online operations.
We're seeking a skilled CRM Manager to develop and execute strategies that increase customer loyalty, engagement, and lifetime value.
Key Responsibilities:- Manage the customer lifecycle, from acquisition to retention, across omnichannel platforms.
- Develop and implement tiered rewards, point systems, exclusive benefits, and personalized offers to enhance customer experience.
- Lead segmentation efforts to understand customers and provide insights for leadership.
- Analyze performance of CRM communications and campaigns, presenting recommendations to leadership.
- Bachelor's degree from related departments; Master's degree especially MBA is a plus.
- Minimum 7 years of experience in related fields.
- Strong communication and team-leadership skills.
- Multitasking and result-oriented with problem-solving, analytical thinking, and research skills.
- Opportunities to work on international projects and collaborate with diverse cultures.
- Career & Personal Growth: Continuous skill development and training programs.
- Award-winning employee recognition program and wellness services at special rates.
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LifeCycle Management Team Lead
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LifeCycle Management Team Lead
1 day ago
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CRM Manager
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