CRM Project Manager

1 day ago

Fatih, Istanbul, Turkey Ministry of CRM Full time

*** EXPERIENCE WITH MANAGING SALESFORCE MARKETING CLOUD PROJECTS IS ESSENTIAL FOR THIS ROLE ***

Company: Ministry of CRM

Job Title: CRM Project Manager

Employment Status: Full-Time, Hybrid

Contact: hr@ministryofcrm.com

About Us

At Ministry of CRM, we create data-driven eCRM strategies and email marketing campaigns for some of the world's most iconic brands. As we continue to grow, we're looking for a skilled and client-focused eCRM Project Manager to join our team and lead the delivery of impactful, high-quality campaigns for our global clients.

About the Role

As an eCRM Project Manager, your role will be acting as the key client liaison, ensuring campaigns are executed efficiently while maintaining strong client relationships. You'll oversee the delivery of email marketing campaigns from start to finish, managing timelines, coordinating with internal teams, and ensuring that client expectations are exceeded. Additionally, you will be responsible for managing the team effectively and upskilling junior project managers, fostering a culture of continuous learning and improvement within the team.

Key Responsibilities

  • Client Relationships: Serve as the primary point of contact for clients, building trust and maintaining strong relationships while acting as an advocate for their goals.
  • Project Management: Oversee the planning, execution, and delivery of email marketing campaigns, ensuring all elements align with client objectives.
  • Timelines and Deliverables: Develop and manage project schedules, ensuring tasks are completed on time and campaigns are delivered to the highest standard.
  • Team Coordination: Collaborate with internal teams, including designers, developers, and data specialists, to ensure seamless campaign execution. Facilitate daily/weekly internal team meetings to plan, align, and execute tasks effectively for the objectives.
  • Reporting and Insights: Analyze campaign performance, provide detailed reporting, and share actionable insights to optimise future campaigns.
  • Problem Solving: Address challenges proactively and ensure smooth communication between clients and internal teams.
  • Email Marketing Expertise: Apply your in-depth knowledge of email marketing best practices to ensure campaigns are engaging, effective, and on-brand.
  • Team Coordination: Manage and guide team members, providing clear direction, constructive feedback, and support to ensure optimal performance.
  • Training and Development: Mentor and train junior project managers, emphasising the importance of professional growth and upskilling. Organise regular training sessions on project management methodologies, tools, and email marketing best practices to ensure consistent performance and knowledge sharing across the team.

What We're Looking For

  • Experience: Proven experience in email marketing, eCRM, or a related field, ideally in an agency or client-facing role.
  • Project Management Skills: Strong organisational skills with the ability to manage multiple campaigns and deadlines simultaneously using the project management platform Monday.com or similar solutions.
  • Client-Focused: Exceptional communication and relationship-building skills, with a professional and approachable demeanour.
  • Technical Knowledge: Familiarity with email marketing platforms (e.g., Salesforce Marketing Cloud, Mailchimp, Klaviyo) and email marketing best practices is essential.
  • Detail-oriented: A meticulous approach to managing project details, ensuring accuracy and quality in every campaign.
  • Adaptable: Comfortable working in a fast-paced environment with a focus on delivering client satisfaction.

Why Join Us?

  • Collaborate with world-leading spirits brands on creative, high-impact projects.
  • Be part of a dynamic team in a growing, innovative agency.
  • Opportunities for professional growth and career development.
  • Competitive compensation package and benefits.

If you're an experienced project manager with a passion for email marketing and enjoy working closely with clients to deliver outstanding results, we'd love to hear from you

To apply, please send your CV and a brief cover letter to hr@ministryofcrm.com

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