Project Management and Client Relations Professional

21 hours ago


Fatih, Istanbul, Turkey Wide and Wise Full time

We are Wide and Wise, a visionary organization dedicated to redefining the boundaries of customer success. As a crucial component of our team, you will assume the role of Project Management and Client Relations Professional, overseeing project development and client satisfaction.

Core Responsibilities:
  • Design and execute tailored strategies to connect clients with suitable freelancers, ensuring optimal project outcomes.
  • Foster strong relationships within our freelancer community, promoting collaboration and engagement.
  • Drive client success by providing expert guidance and support, significantly elevating overall customer satisfaction.
  • Regularly evaluate client feedback and satisfaction, developing targeted initiatives to boost loyalty.
  • Address client concerns swiftly to uphold high customer satisfaction standards.
  • Implement process enhancements, optimize workflows, and improve platform usability through automation and optimization techniques.
  • Effectively use CRM tools to manage client interactions, opportunities, and deals, ensuring accurate data and integrity.
Essential Skills and Qualifications:
  • Outstanding communication and interpersonal skills, driven by a customer-centric approach.
  • Ability to stay informed about industry trends, products, and technologies, integrating them into operational processes.
  • Proficiency in English (written and spoken).
  • A solution-oriented mindset, complemented by analytical thinking and efficient process management.
  • Team player with an adaptable attitude toward growth and learning.
  • Bachelor's degree required.
  • Familiarity with startup culture or experience in a startup environment is advantageous.
  • Flexibility to work in a hybrid model, spending at least three days per week at our office.

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