Help Desk Engineer Position

7 hours ago


Konak, Turkey Simply Deliver Full time
About the Role

Simplified Deliver is looking for a Help Desk Engineer to join their Development Center in Izmir. This role involves handling customer or internal tickets, providing first-line analysis, and ensuring prompt issue resolution.

Responsibilities:

  1. Maintain and update documentation, including FAQs and release notes, to enhance self-service support and communication between teams.
  2. Collaborate with development and QA teams to gather information on new features, bug fixes, and improvements.

Requirements:

  • Experience / Technical Knowledge:
    • 3+ years of experience in Helpdesk and IT Service Management.
    • Knowledge of Agile project management methodologies.
  • Nice to Have:
    • Experience working on SaaS products in an Agile organization.
    • Experience in working in Oracle APEX.

What We Offer:

  • A unique opportunity to work in an international team, enhancing personal and technical competency.
  • Professional growth opportunities in a supportive environment.


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