Technical Consultant

6 days ago


Fatih, Istanbul, Turkey Vodafone Group Full time
Business Partner

As a Technical Consultant with Vodafone Group, you will have the opportunity to work closely with various stakeholders, including internal teams, vendors, and partners. Your primary responsibility will be to drive end-to-end ownership of the Vodafone customer experience, ensuring high-quality service performance and efficient processes supporting the product/service.



Key Responsibilities

• Provides expert-level technical guidance and support for predicting, diagnosing, reproducing, and fixing Fixed Billing operation service issues.
    • Drives end-to-end ownership of the Vodafone customer experience, ensuring high-quality service performance and efficient processes supporting the product/service.
    • Collaborates with cross-functional teams to identify and address critical issues, performing root cause analysis and providing recommendations for improvement.
    • Actively contributes to the troubleshooting, dimensioning, and performance tuning of Fixed Billing products, ensuring optimal infrastructure deployment and maintenance activities.



Requirements

• Bachelor's degree from Computer Science, Electronics/Telecommunications, or other related fields.
    • Significant experience in IT and Telco infrastructure, Intelligent Network technologies, billing products, and services for postpaid, prepaid, and convergent structures.
    • High level of expertise in service incident handling, troubleshooting, and root cause analysis, with a strong understanding of statistical Analysis (distribution analysis, correlation, variance).
    • Good command of English and excellent communication skills, with the ability to work in flexible work hours under pressure and tight deadlines.



  • Fatih, Istanbul, Turkey Ingram Micro, Inc. Full time

    About UsIngram Micro is a leading global technology company that plays a vital role in the worldwide IT sales channel, connecting businesses-to-business technology experts with products and services from technology manufacturers and cloud providers.With our extensive market reach and diverse solutions and services portfolio, we empower our partners to thrive...


  • Fatih, Istanbul, Turkey Hirebridge Full time

    Job DescriptionWe are looking for a highly experienced Global SAP Technical Consultant to join our team. As a key member of our sales engineering group, you will be responsible for providing technical support during the sales cycle for our relevant solutions.In this role, you will work closely with our Direct Sales and Alliance teams to deliver innovative...


  • Fatih, Istanbul, Turkey ASEE Full time

    At ASEE, we're looking for a skilled Delivery Engineer to join our Banking team. The role involves implementing projects from installation to configuration and providing technical training and support.The ideal candidate will have at least 6 years of experience in the relevant area, good knowledge of the ITIL Framework, and understanding of common software...


  • Fatih, Istanbul, Turkey Schneider Electric Full time

    We are looking for a Technical Support Engineer who is passionate about delivering exceptional customer experiences. As a member of our Customer Care Center team, you will be responsible for providing technical support to customers, developing and maintaining product knowledge, and collaborating with internal teams to resolve customer issues.The ideal...


  • Fatih, Istanbul, Turkey ADEO Cyber Security Full time

    ADEO Cyber Security is a leading provider of IT services and consulting solutions. We are seeking an experienced IT Services and Consulting Specialist to join our team.About the JobTo introduce ADEO's services and cybersecurity products to customers, prepare necessary reports, presentations, and documentation.Research, evaluate, and report on new...


  • Fatih, Istanbul, Turkey Amazon Full time

    Amazon is seeking a Cloud Operations Architect to join our team and drive customer adoption and use of AWS services.Job DescriptionAs a Cloud Operations Architect, you will advise on solutions, provide technical guidance, and advocate for the customer.You will ensure that AWS environments remain operationally healthy while reducing cost and complexity.You...


  • Fatih, Istanbul, Turkey RÖNESANS HOLDİNG Full time

    RÖNESANS HOLDİNG is seeking an experienced Electrical Engineering Consultant to join our team in Saudi Arabia.About the RoleProvide electrical engineering expertise to support the development of construction projectsResponsibilitiesConduct site visits to assess electrical systems and provide recommendations for improvementCollaborate with project teams to...


  • Fatih, Istanbul, Turkey Dover Corporation Full time

    We are seeking an experienced Channel Application Consultant to join our team at Dover Corporation. As a Channel Application Consultant, you will play a crucial role in supporting our partners and customers to resolve complex technical issues and provide post-technical service solution advice.About the Role:Degree in Mechanical, Electrical or Electronic...

  • Technical Tester

    7 days ago


    Fatih, Istanbul, Turkey sHR Consultancy Full time

    Welcome to sHR Consultancy, where we're on the lookout for a talented Technical Tester to join our team! As a Technical Tester, you'll play a critical role in ensuring the quality of our software products by developing and executing effective test strategies and plans.Key responsibilities include:Developing effective test strategies and plansExecuting manual...


  • Fatih, Istanbul, Turkey DefineX Consulting Inc. Full time

    We are seeking a seasoned Technical Transformation Leader to join our team at DefineX Consulting Inc. This role involves driving digital transformation initiatives, collaborating with business stakeholders, and leading solution architecture within the organization.Your responsibilities will include engaging with customer technical decision-makers, analyzing...


  • Fatih, Istanbul, Turkey Avature Full time

    This Technical Advisor position requires a deep understanding of technical complexities and excellent communication skills. You will be working closely with clients to understand their complex technical challenges and develop tailored solutions that meet their needs. With a strong focus on collaboration and expertise, you will be surrounded by a team of...


  • Fatih, Istanbul, Turkey ING Hubs Türkiye Full time

    Seniority Level and Employment TypeThis mid-senior level position is a full-time opportunity within the IT Services and IT Consulting industries.As a Technical Product Manager (IT Integrator), you will be responsible for facilitating common understanding among stakeholders regarding responsibilities, deliverables, and timelines with a strong MVP (Minimum...


  • Fatih, Istanbul, Turkey Careerwise Full time

    At Careerwise, we are seeking a highly skilled Technical Support Specialist to join our team as an IT Service Desk Analyst in Istanbul.The role is with a Global Management Consultancy and involves providing exceptional support to Senior executives, partners, and VIP clients. You will be responsible for delivering white-glove service and handling high-level...


  • Fatih, Istanbul, Turkey DefineX - Consulting, Technology & Labs Full time

    Join our team of innovative thinkers at DefineX - Consulting, Technology & Labs, where we're shaping the future of technology together! As a Technology Consulting Analyst, you'll have the opportunity to collaborate with business stakeholders, develop comprehensive business requirements, and stay ahead of industry trends.Key Responsibilities:Collaborate with...


  • Fatih, Istanbul, Turkey CALIGO Full time

    Job DescriptionWe are seeking an experienced Data & Analytics Principal Consultant to join our team. As a key member of our cross-functional team, you will transform big data into business insight by working closely with business users and technical teams.Key Responsibilities:Participate in end-to-end project development life cyclesAnalyze source data and...


  • Fatih, Istanbul, Turkey Barikat Grup Full time

    Security Solutions SpecialistWe are looking for an experienced Security Solutions Specialist to join our team. The ideal candidate will have a strong background in Microsoft security solutions and experience in designing, implementing, and optimizing security solutions across Microsoft 365 Security & Compliance, Azure Security, Microsoft Defender, and...


  • Fatih, Istanbul, Turkey OREDATA Full time

    Oredata is a leader in Digital Transformation and IT Consulting, with a strong track record of delivering successful projects across the EMEA region. We are seeking an experienced AI Engineer to join our team, who will contribute to driving innovation in AI, ML, and Data Science methodologies and tools.Main Responsibilities:Lead customer engagement...


  • Fatih, Istanbul, Turkey DHL Germany Full time

    Job DescriptionWe're looking for a ServiceNow Solutions Expert to join our team in India. As a ServiceNow Solutions Expert, you'll be responsible for handling consulting, architecture, and implementation of enhancements or major functionality on one of the most complex large ServiceNow environments.Your Key ResponsibilitiesInvolve in mid- to large-scale...


  • Fatih, Istanbul, Turkey DHL Germany Full time

    DHL Supply Chain is committed to excellence in all aspects of our business. We strive to be part of our #TogetherUnstoppable team by providing exceptional supply chain management and consulting services to our clients.Our team in Turkey has been serving leading companies since 2000, offering a range of services including warehousing, distribution, labeling,...


  • Fatih, Istanbul, Turkey CALIGO Full time

    About the RoleAs a Data Scientist and Consultant at CALIGO, you will be working in a dynamic, motivated, and well-equipped agile team. You will have the opportunity to participate in end-to-end project development life cycles and contribute to the definition of data needs through source data analysis and requirement analysis.Key...