Airport Operations Team Lead

1 day ago


Fatih, Istanbul, Turkey Qatar Airways Full time

Job Summary

We are seeking a skilled Airport Services Duty Supervisor to oversee and manage flight-handling activities at our Istanbul airport location.

Key Responsibilities
  • Ensure seamless flight operations, including check-in, transfers, and boarding processes.
  • Supervise airport teams to achieve optimal customer satisfaction and on-time departure of flights.
  • Maintain close liaison with ground handling agencies (GHA) and other airport departments to meet performance targets.

Accountabilities

  • Coordinate station activities in collaboration with GHA and QR Department to ensure timely flight closure and passenger boarding.
  • Monitor airport team's performance in achieving on-time targets and provide guidance for improvement.
  • Facilitate ramp handling activities in cooperation with GHA, caterers, fuel suppliers, maintenance services, cargo handlers, and crew members to expedite flight departures.
  • Distribute resources efficiently by planning duty allocation for customer service agents and ensuring optimal use of manpower during the duty period.
  • Review aircraft allocations based on movement signals, late arrivals, loads, and other factors to ensure awareness among all departments.
  • Offer support to the Airport Services Duty Officer in case of flight disruptions, misconnections, or denied boarding situations, providing passengers with necessary facilities and assistance.

Qualifications

  • Bachelor's degree or equivalent qualification.
  • Fluent English language skills, both written and spoken.
  • Advanced customer relations training, such as Passenger Services (Altea), Baggage Services (World Tracer), and Ground Operations (GSM/GOM).
  • Familiarity with Dangerous Goods Regulations, weight and balance, and Amadeus Reservations & Ticketing, including ID/AD tickets.
  • High computer literacy.
  • A minimum of 5 years of job-related experience is required.


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