
Experience Design Director
3 days ago
Vodafone Turkey is seeking an Experience Design Director to lead our Digital Transformation efforts and drive solutions to improve the customer experience and level of service.
Key Responsibilities- E2E journey design of new products to be launched, ensuring compatibility to Vodafone Group's digital first proposition checklist of products & services & journeys delivered within tribes with applying CX checklist.
- Actively listening VOC and gathering customer & channel insights to find customer pain points at existing journeys to be improved and to turn them into actual project requirements and squad PBIs.
- Setting journey specific CX KPIs and publishing periodic CX scorecards, designing and rolling out surveys for journey based NPS and satisfaction scores.
Requirements
- University degree (engineering or management)
- Solid background and knowledge in Product-life cycle and Channel/touchpoint design (VBU background is a strong plus)
- Deep understanding of service design methodologies with Design Thinking approach.
- Experience in leading cross-functional projects (CX related projects preferred)
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Digital Experience Director
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