Risk Management Associate

6 days ago


Fatih, Istanbul, Turkey Danfoss GmbH Full time
Job Description:

The Claims Administration Specialist will be responsible for managing and resolving customer complaints in a timely and efficient manner. This includes communicating with customers, gathering information, and making decisions on claims resolution.

This role requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.

Main Responsibilities:
  • Claim Creation: Receive and review customer claims, ensuring that all necessary information is gathered and processed accurately.
  • Claim Response: Compile and produce a claim response to customers, providing clear and concise explanations of the decision made.
  • Claim Disposition: Gather and analyze data related to claims, presenting findings to Business Unit and Quality teams for investigation and improvement.
  • Streamlined Claim Processing: Investigate and process less complex claims, ensuring that all necessary steps are taken to resolve the issue efficiently.

This role also involves working closely with internal stakeholders, including Sales, Marketing, and Operations teams, to ensure seamless coordination and effective communication.

Requirements:
  • Education: Bachelor's degree in a relevant field, such as Business Administration, Marketing, or Engineering.
  • Experience: 1-2 years of experience in a similar role, preferably in the manufacturing or service industry.
  • Skills: Strong communication and problem-solving skills, proficiency in Microsoft Office and SAP, excellent analytical and organizational abilities.


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