ICT Internship Opportunity

UNICEF is seeking a highly motivated and detail-oriented ICT Intern to support the Istanbul Office in maintaining ICT assets, responding to user queries, and helping manage network systems.

Key Responsibilities:

• Provide first-level support for issues related to computers, printers, phones, and other IT equipment.
• Assist in troubleshooting common ICT problems and escalate issues when necessary.
• Support in configuring and setting up new hardware or software for users.
• Assist in the use of office productivity tools like Microsoft 365, SharePoint, Teams, and Outlook.
• Provide technical support for virtual meetings or events, ensuring proper setup of video conferencing equipment in coordination with Sr. ICT Associate.
• Help with the preparation and setup of ICT tools needed for presentations or training sessions.
• Maintain accurate records of ICT assets, including laptops, desktops, printers, and other office equipment.
• Help with the preparation and distribution of ICT equipment to new staff, ensuring proper setup and functionality.
• Support inventory checks and help keep the ICT asset system up to date.

Deliverables:

• Timely and efficient support for staff with ICT-related issues.
• Maintaining meeting rooms and workstations.
• Accurate and up-to-date records of ICT assets.
• Regular updates to the UNICEF ICT SharePoint site with relevant information.
• A secure and well-maintained digital environment for staff.

Requirements:

• Be enrolled in an undergraduate, graduate or Ph.D. degree programme or have graduated within the past two years.
• To be fluent in English, with strong writing skills. Additionally, fluency in another official and working language of the UN would be an asset.
• To have excellent academic performance as demonstrated by recent university or institution records.

UNICEF's Core Values:

UNICEF's Core Values of Care, Respect, Integrity, Trust, Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF Competencies:

UNICEF competencies required for this post are...
(1) Builds and maintains partnerships
(2) Demonstrates self-awareness and ethical awareness
(3)Drive to achieve results for impact
(4)Innovates and embraces change
(5) Manages ambiguity and complexity
(6)Thinks and acts strategically
(7)Works collaboratively with others.

During the Recruitment Process:

We test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF's Commitment to Diversity and Inclusion:

UNICEF is here to serve the world's most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

Benefits:

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

Zero-Tolerance Policy:

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination.

Background Checks:

Selected candidates will undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history.

Remarks:

Duty Station: Istanbul
Supervisor: Senior Information Communication Technology Associate
Stipend: In accordance to UNICEF's guidelines, interns will be paid a nominal stipend per month. There is no expectancy of employment at the end of the internship.

Insurance:
UNICEF will not be responsible for costs arising from accidents and/or illness incurred during the intern's service, whether on or off UNICEF premises. Therefore, the selected candidate must provide proof of enrolment in a health/accident plan prior to start his/her work. If accepted, the intern will be required to provide a copy of health insurance coverage and to fill out the relevant UNICEF forms on conditions regarding service as an intern.

cinfo Support:

This is how cinfo can support you in the application process for this specific position:
- Application preparation: Before you apply for this position: Improve your application documents by registering for a Job Application Support. Our coaches are here to help tailor your application to the requirements of the job (service provided at your own cost).
- Interview preparation: When invited to the interview: Prepare for the interview by registering for a Job Application Support.
- Additional services for Swiss nationals who get invited to the selection process (written test, interview, assessment centre, etc.):
- Let us know by writing to recruitment@cinfo.ch. We flag matching applications to HR partners and SDC/SECO for visibility.
- Benefit from free interview/assessment preparation by registering here : Interview and Assessment Centre Preparation for Jobs in Multilateral Organisations. Our coaches stand ready to help prepare for upcoming interview/assessment centre.

Sector:

Nonprofit/Community/Social Services/International Cooperation

Role:

Other

Working hours (%):

80-100% / 100%

Job type:

Internship