M365 Technical Specialist

2 days ago


Fatih, Istanbul, Turkey Upwork Full time
#849 - M365 Technical Advisor (Proactive Trials Nurturing)

Our client, a leading Fortune 500 technology company, is seeking an experienced and self-driven M365 Technical Advisor to join their team. The ideal candidate will have in-depth knowledge of M365 products and possess excellent English speaking and writing skills.

The role involves providing technical advisory and implementation support to clients through chats and phone calls. The successful candidate must be able to respond to a variety of questions surrounding M365 tools, including admin knowledge, domain registration, Office installation, and feature set utilization.

  • Candidates will be responsible for responding to technical advisory and technical implementation questions regarding M365 tools.
  • These questions will come through chats and phone calls.
  • The ticket needs will vary depending on the request; they typically include questions surrounding the admin's knowledge of the M365 web application, registering and buying domains, downloading and installing Office, and using the M365 feature set.

The ideal candidate will have a broad knowledge base of Microsoft 365 technical architecture and familiarity with technical support. They should demonstrate technical drive, relationship-building to create, reinforce, motivate, and guide customers, fellow freelancers, and partners.



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