
Exceptional Guest Experience Specialist
5 days ago
The Peninsula Istanbul invites applications from skilled individuals to join our team, delivering exceptional guest experiences in a vibrant Turkish cultural setting within Galataport, a revitalised waterfront project.
The hotel features four magnificent buildings – three historic and beautifully restored – offering guests arriving by land or sea an unforgettable experience.
The Peninsula Hotels embodies luxury service, customer dedication, and employee commitment, striving for excellence in every interaction.
We seek a talented individual to join our experienced team, contributing to the delivery of exceptional guest experiences.
Key Responsibilities
To provide a warm welcome to all guests, ensuring a seamless service delivery while maintaining attention to detail.
To perform pre-service and post-service procedures as per standard, guaranteeing consistency and quality.
To accurately process reservations, adhering to established standards and protocols.
To utilise telephone etiquette effectively, ensuring clear and concise communication during all external and internal calls.
To possess comprehensive knowledge of food and beverage menus and operating hours for each restaurant.
To proficiently utilise the POS system, following established policies and procedures to locate existing guest profiles.
To maintain daily inspections of all physical facilities and equipment, recommending necessary corrections and improvements as needed.
General Requirements
Familiarity with restaurant reservation systems.
Excellent organisational skills & Time management.
A minimum of 2 years' experience in a Food & Beverage outlet with similar standards and expectations (Hotel based or Standalone).
Degree or Diploma in hotel management.
Thorough understanding of food and beverage knowledge.
Caring attitude towards colleagues and guests, along with excellent communication skills.
Excellent collaboration skills with others.
A good level of English and Turkish language proficiency.
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