
Personalized Guest Experience Manager
6 days ago
About the Role:
This is an exciting opportunity for a highly skilled Butler to join our team at Raffles Hotels & Resorts. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests.
Responsibilities:
- Act as a point of contact for guests, addressing their needs and resolving issues promptly.
- Maintain thorough knowledge of Private Bar SOPs, room categories, and Opera PMS reports.
- Familiarize yourself with local rules and regulations, as well as basic PMS report functions.
- Implement and enforce Butler's standards and procedures to ensure seamless service.
Expected Outcomes:
- Deliver personalized service to guests, anticipating their needs and preferences.
- Maintain accurate records of minibar consumptions and due out/stay over DND rooms.
- Clean, maintain, and ensure upkeep of guest minibars and butler minibar storerooms.
- Regularly check expiry dates of products to optimize resource utilization.
- Report any unattended valuables in guest rooms to the Butler Administration Officer.
- Participate in department line-ups and meetings to foster collaboration and open communication.
Requirements:
- High School Degree.
- Demonstrate adaptability and composure in fast-paced environments.
- Showcase ability to work collaboratively with colleagues.
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