Guest Services Associate

6 days ago


Fatih, Istanbul, Turkey Raffles Hotels & Resorts Full time
Job Summary:

The Raffles Hotels & Resorts is seeking a highly skilled Guest Services Associate to join our team. As a key member of the hospitality team, you will be responsible for providing exceptional service to our guests and ensuring a memorable experience.

You will act as a point of contact for our guests, assisting with any arrangements or requests and providing personalized service. This includes filling and refreshing private bar items, recording minibar consumptions, and maintaining the upkeep of guest minibars and butler storerooms.

We are looking for someone who can work well under pressure in a fast-paced environment and has excellent communication skills. You should be able to work cohesively with fellow colleagues without constant supervision.

  • Filling and refreshing private bar items and tea-coffee setup
  • Recording the minibar consumptions of guest rooms to hand over to butler office for daily postings
  • Keeping track of all due out and stay over DND rooms
  • Cleaning, maintaining and ensuring the upkeep of guest minibars and butler minibar storerooms and reporting any maintenance faults
  • Checking the expiry dates of products regularly for optimum usage of resources.
  • Ensuring all unattended valuables inside guest rooms are noted and Butler Administration Officer is informed about the same.
  • Regularly attending department line-ups and meetings to communicate any pertinent information and to assist in any needed activity.

Requirements:

  • High School Degree
  • Ability to work well under pressure in a fast-paced environment.
  • Ability to work cohesively with fellow colleagues without constant supervision.


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