
Post-Purchase Engagement Specialist
5 days ago
Job Title: Consumer Care Specialist - Personal Health (META)
This is an exciting opportunity to join our team as a Post-Purchase Engagement Specialist. In this role, you will be responsible for designing and delivering best-in-class consumer experiences for Personal Health customers across various touchpoints, including Philips-owned platforms, websites, call centers, and technical services in the Middle East, Turkey, Africa (META) Zone.
Main Responsibilities:
- Manage the performance of social care vendors, service workshops, consumer ratings & reviews, social engagement, Web NPS, and Post-Purchase NPS performance & analytics.
- Coordinate with local service workshops to improve all service touchpoint experiences for consumers.
- Create and implement META post-purchase engagement channel strategies, ensuring best-in-class consumer experiences across countries in the META Zone.
- Develop and execute post-purchase journey strategies in collaboration with relevant local and global stakeholders.
- Partnership with key stakeholders, service workshops, call centers, and trade to complete important tasks.
- Accountability for social, website, ratings & review, and post-purchase engagement KPIs in META.
- Social channels volume forecasting and workforce planning process management.
- Closely work with social and R&Rs engagement partners to achieve business targets while optimizing consumer experience.
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Post-Purchase Engagement Specialist
5 days ago
Fatih, Istanbul, Turkey Philips International Full timeAbout the PositionWe are looking for a Post-Purchase Engagement Specialist who can build and implement strategies for the post-purchase journey in cooperation with relevant local and global stakeholders. This role requires excellent communication skills, with the ability to communicate effectively with consumers, customers, and business teams.The successful...
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Post-Purchase Experience Manager
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Personalized Care Specialist
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Customer Experience Lead
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Best-in-Class Service Champion
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Personal Health Consumer Advocate
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