Personal Health Consumer Advocate

5 days ago


Fatih, Istanbul, Turkey Philips Iberica SAU Full time
Job Overview

Job Title: Consumer Care Specialist - Personal Health (META)

We are seeking a dedicated Personal Health Consumer Advocate to join our team. As a member of our organization, you will play a vital role in designing and delivering exceptional post-purchase experiences for our Personal Health consumers across various touchpoints, including Philips-owned platforms, websites, call centers, and technical services in the Middle East, Turkey, Africa (META) Zone.

Key Responsibilities:

  • Oversee the performance of social care vendors, service workshops, consumer ratings & reviews, social engagement, Web NPS, and Post-Purchase NPS performance & analytics.
  • Collaborate with local service workshops to enhance all service touchpoint experiences for consumers.
  • Develop and implement META post-purchase engagement channel strategies, ensuring best-in-class consumer experiences across countries in the META Zone.
  • Co-create post-purchase journey strategies in cooperation with relevant local and global stakeholders.
  • Work closely with social and R&Rs engagement partners to achieve business targets while optimizing consumer experience.


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