
Sales and Support Associate
7 days ago
As a key member of the Ekopet Recycling team, you will be responsible for providing exceptional customer support and ensuring smooth operations within our sales unit.
Responsibilities:- Project Assistance: Collaborate with the sales team to complete various projects, utilizing your organizational skills to drive results.
- Order Processing: Effectively process incoming and prepared orders into our system, adhering to company policies and procedures.
- Order Follow-ups: Ensure timely order confirmations with customers, maintaining clear communication throughout the process.
- Internal Communication: Foster effective relationships between customers and our company, acting as a liaison to resolve any concerns or issues.
- Order Entry and Verification: Accurately enter and verify orders in our system, guaranteeing accuracy and efficiency.
- Shipment Tracking: Monitor shipment orders awaiting dispatch from our warehouse, maintaining up-to-date records and communicating with customers accordingly.
- Record Keeping: Maintain organized records of meetings and decisions, ensuring seamless communication within our team.
- Customer Communication: Deliver timely and efficient customer communication, addressing inquiries and resolving issues promptly.
- Office Organization: Oversee office organization and ensure smooth day-to-day operations, contributing to a productive work environment.
- Task Completion: Complete tasks in accordance with company procedures, demonstrating attention to detail and a commitment to excellence.
- Language Proficiency: Fluency in English (written and spoken) is essential for success in this role.
- Organizational Skills: Strong organizational and follow-up abilities are crucial for managing multiple tasks and priorities.
- Industry Experience: Previous experience in sales support, order management, or a similar role is highly valued but not required.
- Communication and Coordination: Excellent communication and coordination abilities are necessary for working effectively with internal teams and external customers.
If you are passionate about delivering exceptional customer experiences and contributing to a dynamic, sustainable company, we encourage you to apply.
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