
Molecular Biology Support Specialist
3 days ago
Vazyme Biotech is seeking a highly skilled Service Engineer to join our team. As a Service Engineer, you will be responsible for the installation, repair, and maintenance of local automation equipment in Turkey and occasional travel to other countries.
Your key responsibilities will include:
- Carrying out routine repairs and maintenance on instruments and solutions
- Independently completing installation, maintenance, and basic troubleshooting for overseas client equipment and instruments
- Improving customer satisfaction and loyalty through proactive issue resolution and effective communication
- Collecting and providing feedback on customer requirements and product market intelligence to support continuous solution upgrades and optimization
- Serving as a communication link between customers and the company to ensure seamless service delivery and handle customer complaints
Requirements:
A bachelor's degree or higher in Biology, Mechatronics, or Physics-related fields is required.
- Proficiency in English is essential, with Mandarin speaking skills being a plus
- At least 1-3 years of experience in after-sale service of automated medical equipment, with expertise in common tools such as voltmeters
- Highly responsible individual who prioritizes customer satisfaction, proactively resolves issues, and ensures quality and efficiency in after-sales service
- Strong learning ability to quickly master new knowledge, technologies, and methods, driving professional growth and business acumen
- Professional, adaptable, and willing to take on challenges and pressure, excelling in complex and dynamic environments
Entry-level position
Employment TypeFull-time opportunity
Job FunctionCustomer Service and Product Management
IndustriesWholesale Drugs and Sundries
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