Client Care Associate

3 days ago


Fatih, Istanbul, Turkey oBilet Bilişim Sistemleri A.Ş Full time

About oBilet Bilişim Sistemleri A.Ş

We're a forward-thinking travel technology company dedicated to revolutionizing the way people move. Our cutting-edge IMS solution empowers bus operators to optimize their inventory management.

As the leading player in Turkey's travel industry, we've established partnerships with 400 bus carriers, attract 25 million monthly visitors, and have 15 million app downloads. Our goal is to become a top player globally by facilitating over 40 million annual ticket sales.

The ideal candidate will possess:
  • Exceptional English language skills, both spoken and written
  • Advanced computer and keyboard proficiency
  • Ability to excel in a fast-paced call center and service environment
  • Superb interpersonal and persuasion skills
  • Unwavering commitment to delivering exceptional customer experiences
  • Flexibility and adaptability in a dynamic work setting
  • Strong organizational and time management skills
Main responsibilities will include:
  • Handling customer inquiries and concerns related to our products and services
  • Sales support by guiding customers through their purchasing journeys
  • Ensuring timely follow-ups and resolutions to customer requests
  • Conducting surveys to gauge customer satisfaction levels
  • Representing customer perspectives to inform process improvements
  • Collaborating with cross-functional teams for enhancement and improvement initiatives

We offer a comprehensive benefits package:

  • Flexible work arrangements to suit individual needs
  • Birthday celebration leave to mark special occasions
  • An inclusive Employee Assistance Program for comprehensive support
  • Exclusive discounts on company products and services
  • Adaptive working schedules to balance work and personal life
  • Regular Happy Hours and Company Events for socializing and networking
  • Opportunities for career growth within Customer Experience and other departments
  • A dynamic, high-performing team environment that fosters collaboration and innovation
  • A relaxed dress code policy that encourages self-expression
  • Free access to refreshments and snacks in the office


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