Order Fulfillment Coordinator

4 days ago


Fatih, Istanbul, Turkey Alfa Laval Corporate AB Full time

At Alfa Laval Corporate AB, we're committed to making a positive impact on society through our innovative solutions. Our talented team works together to develop world-leading technologies that drive progress in vital areas like energy, food, water, and shipping.

We're looking for a skilled Order Fulfillment Coordinator to join our team. As a key member of our operations team, you'll ensure seamless order processing, provide top-notch customer service, and manage customer inquiries related to their orders.

Key Tasks:
  1. Order Processing: Coordinate the order-to-cash process, including order acceptance, fulfillment, and invoicing.
  2. Customer Communication: Respond to customer queries on order status, delivery dates, purchases, and supplier documents.
  3. Export-Import Coordination: Manage documentation, logistics, and custom clearance for export-import activities.
  4. Claims Resolution: Resolve customer claims related to orders, ensuring prompt and fair resolutions.
Requirements:
  • A high school diploma or equivalent; a degree in business, logistics, engineering, or a related field is highly desirable.
  • Excellent communication and organizational skills, with the ability to work independently and as part of a team.
  • Previous experience in customer support, logistics, or supply chain management is highly valued.
  • Familiarity with ERP systems and proficiency in Microsoft Office, particularly Excel.
Benefits:
  • Work in an open and friendly environment where you can grow and develop professionally.
  • Be part of a diverse team that values collaboration and knowledge sharing.
  • Contribute to Alfa Laval's success and make a real difference in people's lives.


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