
Melon Taxi Liaison Officer
4 days ago
Melon Taxi seeks an experienced individual to serve as a liaison between the company and its customers. This role involves effective communication and issue resolution to ensure customer satisfaction.
Key Responsibilities:- The Customer Service Specialist will engage with customers through various mediums to address their inquiries and resolve any concerns they may have.
- They will work closely with customers to find the best routes and understand the services offered by Melon Taxi.
- Maintaining a professional demeanor and providing exceptional customer service is crucial in this role.
- The specialist will also collect customer feedback and present insights to enhance services.
- Collaboration with internal teams is vital to achieving customer satisfaction goals.
- Accurate records of customer interactions are required, along with follow-up actions as needed.
- Excellent communication skills, including verbal and written components.
- Prior experience in customer service or a related field is beneficial.
- Ability to problem-solve and manage customer concerns with tact and diplomacy.
- Understanding of navigation and transportation services.
- Proficiency in utilizing customer support software and CRM systems.
- Language skills beyond English are a plus.
Starting at entry-level, with opportunities for growth.
Work arrangementFull-time position available.
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Chief Business Development Officer
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Customer Service Team Lead
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Executive Vice President of Sales
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Service Experience Manager
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Relational Services Specialist
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