Customer Experience Specialist

4 days ago


Fatih, Istanbul, Turkey BIGO Full time

BIGO Technology is a leading Singapore-based company that operates with a global presence, boasting over 30 offices and 6 research and development centers worldwide.

The company's products and services, powered by Artificial Intelligence, have gained immense popularity globally, reaching users in over 150 countries through platforms like Bigo Live and Likee.

BIGO's mission is to connect the world and enable people to share their moments. With a vision to inspire one billion lives, BIGO aims to empower a new generation of users with an exciting social language.

The role involves hosting professional events, providing operational strategies, and managing activities to meet quality and quantity expectations.

Key responsibilities include participating in hosted events, exploring marketization opportunities, and offering operational suggestions.

Additionally, the position requires planning user-related activities, executing online operations, and evaluating performance.

Cooperation with the product department is essential for promoting new features, synchronizing markets, and preparing materials.

Maintaining a good relationship with core users, ensuring recharge and retention, and serving as a point of contact are critical aspects of this role.



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