Information Technology Support Professional

1 day ago


Fatih, Istanbul, Turkey Bid Agency Full time
About the Role

We are seeking a skilled Information Technology Support Technician to join our team at Bid Agency.

The successful candidate will be responsible for installing new systems, including networking setups, as well as diagnosing and resolving various software and hardware issues. This role will directly impact our clients' ability to operate efficiently and effectively.

Key Responsibilities:
  1. Collaborate with clients to identify problems and develop effective technical solutions.
  2. Respond to or escalate calls within given timeframes. Perform installation and maintenance of client systems e.g. PCs, mobile phones.
  3. Develop and maintain client relationships, identifying opportunities to expand service agreements.
  4. Assist in the development of test and repair processes.
  5. Liaise with help desks, support centers etc.
  6. Perform troubleshooting and problem resolution.

This is an exciting opportunity for a motivated professional to contribute to a dynamic and growing team.



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