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External Fulfillment Operations Specialist
2 weeks ago
This role involves managing external fulfillment logistics, ensuring seamless delivery of products to customers. The 3PL Operations Manager will be responsible for launching and improving projects while contributing to Amazon's flexible and customer-centric fulfillment strategy.
Key Responsibilities- Manage performance, cost, and capacity of External Fulfillment Logistics provider (3PL)
- Monitor customer experience and delivery performance, maintain KPIs and SLAs with 3PL
- Prioritize projects and software feature requests, evaluate stakeholder expectations
- Collaborate with internal and external stakeholders on process improvements and cost optimization initiatives
- Bachelor's degree or equivalent certification in Engineering, Operations, Business Administration, or a related field
- Fluency in English
- Proficient in Microsoft Office products: Excel, Word, Outlook, PowerPoint, and MS Project
- Proven operations leadership experience in fast-paced environments
- Strong data analysis skills, ability to interpret and draw conclusions from data
- Sound business judgment, ability to influence others and think analytically
