IT Solutions Specialist

7 days ago


Fatih, Istanbul, Turkey Recordati Group Full time
About the Job

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We are a global pharmaceutical company, listed on the Italian stock exchange, with over 4,500 employees and a turnover of over Euro 2bn.

We develop and commercialise medicines to serve people living with common diseases, as well as those living with some of the rarest, in around 150 countries.

At Recordati Group, our mantra is simple. We've always believed that health, and the opportunity to live life to the fullest, is a right, not a privilege.

Key Responsibilities:
  • Fulfill user and IT reported problems and requests by analysing, finding solutions and providing them.
  • Resolve problems and ensure they are closed on time.
  • In case of need, forward problems and requests to relevant support groups.
  • Maintain communication with other units or suppliers related to supported applications to ensure timely problem resolution.
  • Follow up on directed records during the solution process.
  • Provide feedback to users or opening units about the status of their records.
  • Update information provided by users or support units.
  • In case of need, report on the record process.
  • Participate actively in IT processes.
Required Education and Experience:
  • Degree from relevant departments of universities.
  • At least 3 years of experience in similar positions in IT field.
  • Good English skills (able to express themselves effectively in verbal communication).
  • Experience in digitalisation projects (Data Integrity - Lean).
  • Knowledge of virtualization software (VmWare, Hyper-v), general network terminology, hardware, MS Server and Linux operating systems / Active Directory and MS Exchange / and storage/NAS systems (backup/VEEAM) like.
  • Familiarity with ISO 27001 and ITIL standards.
  • Careful adherence to procedures, BT inventory tracking.
  • Familiarity with the ITS (Pharmaceutical Tracking System) process.
  • Analytical thinking, team work, effective communication skills.
  • Reporting and documentation experience.
  • Prioritising learning new technologies and continuous development.
  • No travel restrictions.
  • Male candidates must have completed military service.
  • Able to live in Tekirdağ Çorlu, Çerkezköy, Kapaklı, Ergene districts or Silivri-Büyükçekmece-Avcılar-Beylikdüzü E-5 corridor or move there quickly.
Bonus Information:

This drive will never stop. Together, we will always be reimagining tomorrow – with new ideas, new technologies and new innovations to fight diseases.



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