Service Excellence Manager Retail

5 days ago


Fatih, Istanbul, Turkey ManpowerGroup Full time
Industries

We are looking for a talented individual to join our team as a Senior Customer Service Operations Lead in the Luxury Goods and Jewelry industry.

This role requires a strong background in customer service management, excellent communication skills, and the ability to lead high-performing teams. The ideal candidate will be a customer-centric professional with a focus on delivering exceptional experiences that drive customer loyalty and retention.

  • Main Responsibilities:
  • To develop and implement customer-centric strategies that meet business objectives.
  • To manage and motivate a team of customer service representatives to deliver exceptional customer experiences.
  • To analyze customer feedback and data to inform business decisions.
  • To collaborate with internal stakeholders to align customer service initiatives with business goals.


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