Service Excellence Coordinator

2 days ago


Fatih, Istanbul, Turkey Novotel Hotels Full time

We're proud to offer a dynamic and supportive work environment where you can grow and develop your career. As a Guest Relations Executive at Novotel Hotels, you'll have the opportunity to:

About the Role

In this key role, you'll:

  1. Deliver Exceptional Guest Experiences: You'll provide personalized service and support to our guests, addressing their needs and resolving issues promptly.
  2. Collaborate with Colleagues: You'll work closely with other departments to ensure seamless communication and a positive experience for all.
  3. Manage Multiple Tasks: You'll prioritize and manage multiple tasks and responsibilities, ensuring efficient and effective communication and record-keeping.
  4. Stay Up-to-Date: You'll attend training sessions and workshops to develop your expertise in Guest Relations and stay up-to-date with the latest policies and procedures.
Requirements

To succeed in this role, you'll need:

  • Excellent communication and customer service skills
  • A minimum of 2 years' experience in a similar role
  • Written and verbal communication skills in English
  • High-quality guest relations skills
  • The ability to use MS Office programs
  • Prior experience working with Opera or a related system (an asset)


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