Cointr Platform Support Manager

12 hours ago


Fatih, Istanbul, Turkey Cointr Full time

We are seeking an experienced and enthusiastic Technical Support Specialist to join our Cointr team.

About the Role

This is a fantastic opportunity for a motivated individual to contribute to the success of our company by providing exceptional technical support to our users.

The successful candidate will be responsible for monitoring and resolving technical issues, collaborating with cross-functional teams, and driving business growth.

Key Responsibilities:
  • Technical Support: Provide timely and effective assistance to customers via various communication channels.
  • Issue Resolution: Identify and troubleshoot system malfunctions, ensuring seamless platform operations.
  • Teamwork: Collaborate with development teams to identify and fix bugs, contributing to the improvement of our services.
  • Documentation: Maintain accurate records of technical procedures and contribute to knowledge base articles.
Requirements:
  • A bachelor's degree in Computer Science, Software Engineering, or a related field.
  • Proven experience in technical support or a similar role, preferably in the blockchain or financial technology industry.
  • Strong proficiency in at least one programming language (e.g., Java, Python).
  • Familiarity with database management, network protocols, and system administration.
  • Excellent communication skills and ability to work effectively in a team environment.
  • Passion for blockchain technology and digital currencies.
  • Language Proficiency: English: Fluent (Speaking, Reading, Writing), Turkish: Fluent (Speaking, Reading, Writing).

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