Enterprise Support Specialist

2 days ago


Konak, Turkey Citi Full time

Citi is a leading global bank dedicated to serving clients and consumers around the world. Our company's mission is to provide solutions that make financial lives better.

We are currently seeking an Applications Support Analyst to join our team. The successful candidate will have a developing professional role, applying specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. This individual will identify policy gaps and formulate policies, interpreting data and making recommendations. They will research and interpret factual information, identifying inconsistencies in data or results, defining business issues and formulating recommendations on policies, procedures or practices.

The selected candidate will integrate established disciplinary knowledge within their own specialty area with basic understanding of related industry practices. They will develop a good understanding of how the team interacts with others in accomplishing the objectives of the area. This person will develop a working knowledge of industry practices and standards, having limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

This role has several key responsibilities including maintaining, identifying and defining enhancements to existing applications and their operating environments; thus making recommendations for improvements. The candidate will analyze existing system logic and use evaluative judgment to make recommendations and implement enhancements or fixes. They will formulate and define scope and objectives for changes through research and fact-finding combined with a basic understanding of business systems and industry standards; documents requirements.

Responsibilities:

  • Maintain, identify and define enhancements to existing applications and their operating environments.
  • Analyze existing system logic and use evaluative judgment to make recommendations and implement enhancements or fixes.
  • Formulate and define scope and objectives for changes through research and fact-finding combined with a basic understanding of business systems and industry standards.
  • Partners with appropriate development and production support areas.
  • Participates in validation and testing activities.
  • Applies good understanding of how the team interacts with others in accomplishing the objectives of the area.
  • Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures.
  • Has limited but direct impact on the business through quality of activities provided; impacts team and closely related teams.
  • Exchanges ideas and information in a concise and logical manner.
  • Performs other duties and functions as assigned.


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