Customer Support Vietnamese Specialist with Excellent Communication Skills

3 weeks ago


Istanbul, Istanbul, Turkey Lavixo Full time

We are seeking a skilled Customer Support Specialist to join our team in İstanbul. As a key member of our customer support team, you will play a crucial role in delivering exceptional customer experiences.

About the Role:

This is a full-time opportunity that offers a competitive $40,000 - $60,000 per year salary, depending on experience. You will be responsible for providing top-notch customer support to our clients over the phone, troubleshooting issues, and resolving complaints in a timely manner.

Responsibilities:
  • Troubleshoot and resolve client issues efficiently
  • Communicate effectively with colleagues to diagnose problems
  • Provide clear instructions to coworkers on fixing technical issues
  • Prioritize tasks to ensure critical issues are resolved first
  • Document common support procedures for future reference
  • Offer remote support when necessary
Requirements:
  • Bachelor's degree in Computer Science or Information and Communication Technology preferred
  • Microsoft certification is an asset
  • Previous experience in a customer support role is required
  • Strong analytical and problem-solving skills
  • Excellent communication skills, both written and verbal
  • Good command of English and Vietnamese languages
  • Excellent interpersonal skills
What We Offer:
  • A fair and supportive management style


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