Customer Relationship Management Specialist

20 hours ago


Istanbul, Istanbul, Turkey Lavixo Full time
About the Role

We are seeking a skilled Customer Relationship Management Specialist to join our team in Sarıyer, Istanbul. This is a full-time position working 6 days a week with an estimated salary of $35,000-$45,000 per year.

Job Description:
  • This role involves maintaining ongoing engagement with key customers and employees to build trusting relationships.
  • The ideal candidate will possess excellent communication skills and be able to maintain a positive image of the brand.
  • You should be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.

In this role, you will conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint.

Responsibilities:
  • Building and maintaining relationships with key employees.
  • Overseeing the relationship with customers handled by your team.
  • Resolving customer-employee complaints quickly and efficiently.
  • Keeping employee updated on the latest information in order to increase sales.
  • Meeting with managers in the organization to plan strategically.
  • Expanding the customer base.
  • Understanding key customer individual needs and addressing these.
  • Conducting business reviews using CRM programs.
  • Knowing your competition and strategizing accordingly.
Requirements:
  • Advance level English language skills.
  • A bachelor's degree in administration or a related field.
  • A minimum of 1 years' experience.
  • Excellent interpersonal and communication skills.
  • Proficient in all Microsoft applications.
  • A team player with fast learning skills.
  • Maintain a positive attitude focused on customer satisfaction.


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