Customer Relationship Management Professional
1 month ago
About the Role:
- Maintain a high level of engagement with key customers, fostering long-term relationships and driving business growth.
- Built trusting relationships with clients, identifying opportunities to expand the customer base and increase revenue.
- Developed and implemented strategies to protect the brand image, ensuring a positive and consistent customer experience.
- Worked closely with sales and accounts managers to align staff with client needs, ensuring seamless relationships and high customer satisfaction.
- Conducted quality assurance surveys to determine customer satisfaction and used findings to improve services.
Responsibilities:
- Building and maintaining relationships with key employees and customers.
- Overseeing customer relationships handled by the team, resolving complaints efficiently, and escalating issues as needed.
- Providing regular updates to employees on the latest information to increase sales and enhance customer satisfaction.
- Meeting with managers to plan strategically, identifying opportunities to expand the customer base and improve services.
- Conducting business reviews using CRM programs to analyze customer data and inform business decisions.
Requirements:
- Advanced level English language skills.
- Bachelor's degree in administration or a related field.
- Minimum 1 year of experience in a similar role.
- Excellent interpersonal and communication skills.
- Proficient in Microsoft applications.
- Team player with fast learning skills and a positive attitude focused on customer satisfaction.
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