Senior Service Delivery Executive

2 days ago


Fatih, Istanbul, Turkey Avature Full time

Lenovo is a global technology powerhouse, serving millions of customers every day in 180 markets.

Focused on delivering Smarter Technology for All, Lenovo has built a full-stack portfolio of AI-enabled devices and infrastructure solutions.

As a Senior Service Delivery Executive, you will have end-to-end responsibility for all Commercial and Consumer segment Service Delivery in Turkiye.

Key Responsibilities:
  • Manage KPIs and operational performance of the service provider network that provides repair services on behalf of Lenovo.
  • Initiate and drive projects to enhance customer experience, partner experience, cost saving, and operational excellence.
  • Participate in regional projects and work across the service organization to identify and drive improvements in the Turkiye market.
  • Contribute to performance reviews with the executive leadership team and sales teams on operational performance.
  • Identify opportunities for services sales and upsell.

Requirements:

  • Customer-focused approach with high efficiency at task execution, problem solving, and handling special cases and escalations.
  • Fluent in English (written and verbal) and Turkish.
  • Strong experience with end-to-end process performance and vendor management.
  • Strong service delivery front- and back-end knowledge.
  • Data-driven and presentation building with data analysis.
  • Bachelor's degree or minimum 5 years' experience in a senior service-delivery role managing a network of service partners.


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