
Senior Service Delivery Executive
2 days ago
Lenovo is a global technology powerhouse, serving millions of customers every day in 180 markets.
Focused on delivering Smarter Technology for All, Lenovo has built a full-stack portfolio of AI-enabled devices and infrastructure solutions.
As a Senior Service Delivery Executive, you will have end-to-end responsibility for all Commercial and Consumer segment Service Delivery in Turkiye.
Key Responsibilities:- Manage KPIs and operational performance of the service provider network that provides repair services on behalf of Lenovo.
- Initiate and drive projects to enhance customer experience, partner experience, cost saving, and operational excellence.
- Participate in regional projects and work across the service organization to identify and drive improvements in the Turkiye market.
- Contribute to performance reviews with the executive leadership team and sales teams on operational performance.
- Identify opportunities for services sales and upsell.
Requirements:
- Customer-focused approach with high efficiency at task execution, problem solving, and handling special cases and escalations.
- Fluent in English (written and verbal) and Turkish.
- Strong experience with end-to-end process performance and vendor management.
- Strong service delivery front- and back-end knowledge.
- Data-driven and presentation building with data analysis.
- Bachelor's degree or minimum 5 years' experience in a senior service-delivery role managing a network of service partners.
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