Service Delivery Coordinator

5 days ago


Fatih, Istanbul, Turkey Melontaxi Full time

Melontaxi is recruiting a Customer Experience Associate to enhance the overall experience of our customers. As a vital member of our support team, you will be responsible for handling customer inquiries, resolving issues, and ensuring a positive experience for our customers.

Key Responsibilities:
  • Deliver exceptional customer service through various channels, including chat, email, and phone.
  • Provide personalized support to customers, addressing their concerns and providing tailored solutions.
  • Collaborate with internal teams to resolve complex customer issues and ensure seamless service delivery.
  • Develop and maintain knowledge of our products and services to provide expert advice to customers.
  • Contribute to the development of new support processes and procedures to continuously improve our service delivery.
Requirements:
  • Outstanding communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • A strong customer-centric approach, with a passion for delivering exceptional service and ensuring customer satisfaction.
  • The ability to work in a dynamic environment, adapting to changing priorities and demands.


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