Accounting Support Specialist

1 week ago


Fatih, Istanbul, Turkey SupportYourApp Full time
Job Description:
We are seeking an experienced Accounting Support Specialist to join our team at SupportYourApp. As a key member of our customer support team, you will be responsible for providing exceptional financial support to our clients worldwide.

About the Role:
This is a unique opportunity to work with a leading Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. You will be part of a multicultural and multilingual environment where you can thrive and develop your skills.

Your Responsibilities:
- Provide exceptional customer support via calls, chats, and emails
- Manage accounting operations, including accounts payable and accounts receivable
- Handle escalations related to financial discrepancies and ensure timely resolution
- Support financial reporting and reconciliation processes
- Ensure compliance with financial policies, procedures, and regulatory requirements
- Build positive and long-lasting relationships with customers
- Meet team KPIs
- Securely work with customers' sensitive information

Requirements:
- Excellent English skills (at least C1 for both spoken and written)
- Strong accounting background with experience in financial operations
- Ability to handle escalations and resolve financial issues efficiently
- Proficiency in financial reporting and reconciliation
- Experience in customer service
- Analytical and research skills
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Benefits:
- Fixed schedule: Monday to Friday, 11 AM-7 PM, Turkey time
- Opportunity to work fully remote
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development

About Us:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

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