
Residential Guest Services Associate
2 days ago
The Residential Concierge is a key member of the Four Seasons team, responsible for providing exceptional guest experiences to homeowners and their guests. This role requires a high level of hospitality, professionalism, and attention to detail.
Key Responsibilities- Handle all resident interactions with the highest level of hospitality and professionalism – accommodating special requests whenever possible; resolve resident complaints; assists residents in all inquiries in connection with residence/hotel/resort services, hours of operations, key residence/hotel personnel, in-house events, directions, etc.
- Process packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; store and retrieve resident packages, groceries, luggage, dry cleaning and flowers.
- Coordinate with Valet parking staff the retrieval of resident's vehicles.
- Manage and provide access to the building(s) and units with all vendor/contractor/homeowners' service providers and visitors, after previous authorization received; assist with vendor/contractor scheduling, verify identity and provide appropriate residence access for vendor/contractors and homeowners' service providers. Control entry doors and elevator/lift access.
- Ensure that collateral and information for vendors, restaurants, museums, attractions, maps, and other local attractions are updated and current.
- Update homeowner profiles with any relevant information.
- Utilize a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) the resident has made and ensure accurate billing.
- Monitor the fire alarm panel; respond to any emergency situation, such as providing access to emergency personnel - fire department, ambulance, etc.
- Coordinate the booking of the elevators/lifts for move-in or move-out after the 1st occupancy period is over.
- Comply with all Four Seasons' guidelines, policies and procedures.
- Work harmoniously and professionally with co-workers and supervisors.
-
Hotel Guest Service Associate
2 days ago
Fatih, Istanbul, Turkey Four Seasons Hotels Ltd Full timeFour Seasons Hotels Ltd is a leading hospitality company that prides itself on delivering exceptional guest experiences. We are seeking a skilled and enthusiastic Hotel Guest Service Associate to join our team.The ideal candidate will have excellent communication skills, both verbal and written, with fluency in Turkish and English. Previous experience in a...
-
Residential Concierge
2 days ago
Fatih, Istanbul, Turkey Four Seasons Hotels Ltd Full timeWelcome to Four Seasons Hotels Ltd, where we pride ourselves on delivering unforgettable experiences for our guests. As a leader in luxury hospitality, we understand the importance of having a highly skilled and dedicated team.About the position:We are currently looking for a Residential Concierge to join our team. This exciting opportunity will see you...
-
Service Excellence Associate
2 days ago
Fatih, Istanbul, Turkey Ennismore Full timeWe are looking for a skilled Service Excellence Associate to join our dynamic Food and Beverage team. As a Service Excellence Associate, you will be responsible for delivering exceptional guest experiences through attentive and personalized service.About the RoleThis role requires strong communication and interpersonal skills to effectively interact with...
-
Luxury Guest Services Associate
4 days ago
Fatih, Istanbul, Turkey Four Seasons Hotels Ltd Full timeRequirementsTo be successful in this role, candidates must be fluent in Turkish and English, both verbal and written. Additional languages would be beneficial. A minimum of one year of experience in a similar role within a five-star luxury environment is preferred. Strong interpersonal, organizational, and administrative skills are essential. The ideal...
-
Guest Services Associate
2 days ago
Fatih, Istanbul, Turkey Room Mate Hotels Full timeRequirementsTo be successful as a Front Office Agent, you will need to possess the following skills and qualifications:A minimum of 2 years of experience in a similar role, preferably in the hospitality industry.Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.Ability to work well under...
-
Guest Services Representative
2 days ago
Fatih, Istanbul, Turkey Four Seasons Hotels Ltd Full timeAs a Personal Assistant at Four Seasons Hotels Ltd, you will play a critical role in ensuring the smooth operation of our front-of-house services. You will be responsible for providing exceptional customer service, maintaining accurate records of guest movements, and collaborating with other departments to ensure seamless guest experiences.About the...
-
Guest Services Attendant
17 hours ago
Fatih, Istanbul, Turkey HSH Group The Peninsula Hong Kong Full timeWe are seeking a Guest Services Attendant to join our team in Istanbul.About the Role:This role is responsible for providing exceptional guest services, including laundry processing and delivery.Responsibilities:Receiving and processing guest laundry items, inspecting for quality, and completing any necessary repairs or cleaning.Delivering guest items...
-
Guest Welcome Ambassador
2 days ago
Fatih, Istanbul, Turkey Four Seasons Hotels Ltd Full timeAbout the PositionWe are seeking a highly skilled and experienced Residential Concierge to join our team at Four Seasons. The ideal candidate will possess excellent communication and interpersonal skills, as well as a strong ability to work independently and as part of a team.Main DutiesGuest Service: Provide personalized support to homeowners and their...
-
Hotel Guest Services Manager
2 days ago
Fatih, Istanbul, Turkey Ennismore Full timeJob DescriptionThis position oversees all front-of-house operations and guest areas, including the guest relations team and lobby hostess. The guest relations supervisor reports to the guest relations manager and is responsible for resolving guest complaints while ensuring the highest level of service during their stay or use of facilities.Main...
-
Guest Services Director
2 days ago
Fatih, Istanbul, Turkey Rixos Hotels Full timeKey Responsibilities:Oversight of the concierge department, ensuring prompt and accurate service to all guests.Attending to guests' needs, including helping with accommodation arrangements, making reservations, and recommending restaurants and bars.Acquiring extensive knowledge of the premises and nearby venues to make suitable recommendations.Arranging...
-
Guest Service Representative
2 days ago
Fatih, Istanbul, Turkey Four Seasons Hotels Ltd Full timeAbout Our CultureWe believe that our people are the essence of our success. At Four Seasons, we foster a culture of trust, respect, and open communication, where everyone feels valued and empowered to make a difference.The JobWe are seeking a skilled Spa Receptionist to join our team, responsible for providing exceptional service to our guests, managing...
-
Guest Services Coordinator
3 days ago
Fatih, Istanbul, Turkey HSH Group The Peninsula Hong Kong Full timeJob DescriptionKey ResponsibilitiesMaintain impeccable cleanliness standards throughout guest rooms, corridors, and elevator areas.Monitor colleague performance regarding quality of cleaning, guest service, appearance, and conduct.Foster a positive work environment and support colleagues as needed.General RequirementsMinimum 3 years' experience in...
-
Guest Services Representative
2 days ago
Fatih, Istanbul, Turkey Four Seasons Hotels Ltd Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our front desk team as a Front Desk Agent. As a key member of our team, you will be responsible for providing exceptional guest experiences and ensuring the smooth operation of our front desk operations.Key Responsibilities- Greet and welcome guests, responding to their...
-
Guest Service Coordinator
2 days ago
Fatih, Istanbul, Turkey HSH Group The Peninsula Hong Kong Full timeAbout UsThe HSH Group, through its prestigious brand The Peninsula Hong Kong, prides itself on offering an extraordinary work environment where employees can thrive and grow. Our commitment to excellence in service, employee satisfaction, and community engagement sets us apart as a leader in the hospitality industry.Nestled within the historic district of...
-
Hospitality Support Team Member
59 minutes ago
Fatih, Istanbul, Turkey Four Seasons Hotels Ltd Full timeJob Description SummaryThis role involves delivering exceptional guest experiences through meticulous attention to detail and a commitment to excellence. As a Residential Attendant, you will be responsible for ensuring the highest level of service and satisfaction for our guests.You will work closely with our Housekeeping team to ensure that all guest rooms...
-
Food and Beverage Associate
5 days ago
Fatih, Istanbul, Turkey HSH Group The Peninsula Hong Kong Full timeCompany OverviewThe HSH Group, renowned for its high-end establishments, invites a Food and Beverage Associate to join The Peninsula Istanbul. Located in the historic district of Karaköy, this esteemed hotel embodies luxury service and dedication to customers.We offer an exceptional opportunity to be part of our highly experienced team, providing vibrant...
-
Guest Experience Lead
2 days ago
Fatih, Istanbul, Turkey HSH Group The Peninsula Hong Kong Full timeWe are seeking a dedicated Guest Experience Lead to oversee the efficient and smooth operations of the arrival and departure experiences at The Peninsula Istanbul.The successful candidate will be responsible for daily operational issues within the Guest Experience Team, ensuring accurate scheduling, service recovery, continuous coverage, and efficient...
-
Guest Environment Expert
4 days ago
Fatih, Istanbul, Turkey Marriott International Full timeAs a Guest Environment Expert, you will be responsible for creating memorable experiences for our guests by ensuring that every aspect of their stay is exceptional.This includes maintaining the appearance and cleanliness of our hotel, responding to guest requests, and providing excellent customer service throughout their stay.You will work closely with other...
-
Guest Experience Specialist
2 days ago
Fatih, Istanbul, Turkey Sheraton Istanbul Levent Full timeAbout the RoleWe are looking for a motivated and detail-oriented Guest Services Agent to join our team at Sheraton Istanbul Levent.Main Tasks:Provide exceptional service to guests, adhering to brand standards and compliance guidelines.Manage the switchboard and handle guest-related requests and defects.Maintain a clean and organized workspace, preparing...
-
Guest Relations Ambassador
5 days ago
Fatih, Istanbul, Turkey Novotel Hotels Full timeAt Novotel Hotels, we're passionate about delivering exceptional guest experiences. As a Guest Relations Executive, you'll play a vital role in ensuring our guests feel welcome and valued throughout their stay.About the RoleThis is an exciting opportunity to join our dynamic team and make a real impact on our guests' experiences. As a Guest Relations...