Guest Service Coordinator

2 days ago


Fatih, Istanbul, Turkey HSH Group The Peninsula Hong Kong Full time

About Us

The HSH Group, through its prestigious brand The Peninsula Hong Kong, prides itself on offering an extraordinary work environment where employees can thrive and grow. Our commitment to excellence in service, employee satisfaction, and community engagement sets us apart as a leader in the hospitality industry.

Nestled within the historic district of Karaköy, The Peninsula Istanbul combines stunning architecture with world-class amenities, providing an unforgettable experience for guests and staff alike.

Job Summary

As a Guest Communication Executive, you will serve as the main point of contact for guests, handling all incoming and outgoing calls, ensuring seamless communication, and resolving any issues promptly. This critical role requires strong interpersonal skills, attention to detail, and ability to multitask efficiently.

Requirements

Experience in a similar capacity within Front Office or Reservations in a Luxury Hotel setting is essential. Thorough knowledge of customer service principles and effective communication techniques is vital for success. Strong organizational skills, fluency in English, and adaptability are highly valued in this position.



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