Service Recovery Coordinator

2 days ago


Fatih, Istanbul, Turkey HSH Group The Peninsula Hong Kong Full time

We are seeking a seasoned Service Recovery Coordinator to join our team at The Peninsula Istanbul.

The successful candidate will be responsible for managing guest feedback, ensuring elevated service recovery to exceed guest expectations.

Key Responsibilities:

  • Collaborate with the Guest Experience Team to resolve guest complaints and concerns.
  • Develop, implement, and maintain effective service recovery procedures to ensure consistent delivery of excellent service.
  • Communicate effectively with guests, colleagues, and management to resolve issues efficiently.


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