
Hospitality Service Coordinator
5 hours ago
Ensuring Seamless Guest Experiences
The Guest Relations Supervisor plays a vital role in ensuring that our guests receive the highest level of service and have an enjoyable stay. Key responsibilities include:
Monitoring Guest Feedback
Monitor guest feedback and implement improvements to enhance guest satisfaction.
Resolving Guest Complaints
Address and resolve guest complaints or issues efficiently, maintaining a professional and positive demeanor at all times.
Leading by Example
Take charge of coordinating happy hours or meeting with important VIP guests, demonstrating a passion for delivering exceptional guest experiences.
Collaboration and Teamwork
Work closely with other departments, including housekeeping, concierge, and F&B, to ensure seamless guest experiences.
Personal Qualities
To be successful in this role, you will need:
- A Bachelor's degree in Hospitality Management or a related field.
- Minimum 3 years in guest relations supervisor role in a luxury hotel/resort.
- Excellent communication and organization skills.
- Strong interpersonal and problem-solving abilities.
Rixos Hotels Commitment
Rixos Hotels is committed to delivering exceptional experiences to both guests and team members. If you are a driven and experienced leader with a passion for luxury hospitality, we invite you to apply for the role of Guest Relations Supervisor.
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