Hospitality Service Coordinator

5 hours ago


Fatih, Istanbul, Turkey Rixos Hotels Full time

Ensuring Seamless Guest Experiences

The Guest Relations Supervisor plays a vital role in ensuring that our guests receive the highest level of service and have an enjoyable stay. Key responsibilities include:

Monitoring Guest Feedback

Monitor guest feedback and implement improvements to enhance guest satisfaction.

Resolving Guest Complaints

Address and resolve guest complaints or issues efficiently, maintaining a professional and positive demeanor at all times.

Leading by Example

Take charge of coordinating happy hours or meeting with important VIP guests, demonstrating a passion for delivering exceptional guest experiences.

Collaboration and Teamwork

Work closely with other departments, including housekeeping, concierge, and F&B, to ensure seamless guest experiences.

Personal Qualities

To be successful in this role, you will need:

  • A Bachelor's degree in Hospitality Management or a related field.
  • Minimum 3 years in guest relations supervisor role in a luxury hotel/resort.
  • Excellent communication and organization skills.
  • Strong interpersonal and problem-solving abilities.

Rixos Hotels Commitment

Rixos Hotels is committed to delivering exceptional experiences to both guests and team members. If you are a driven and experienced leader with a passion for luxury hospitality, we invite you to apply for the role of Guest Relations Supervisor.



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