Customer Experience Lead

QualificationsTo be successful in this role, you will need a Bachelor's degree in Business, IT, or a related field (MBA preferred). You should have 3+ years of experience in customer success, account management, or a related role, preferably in the cloud or IT industry.Strong communication, presentation, and interpersonal skills are essential. You should...

Turkiye Regional Services Manager plays a vital role in driving business growth and improving customer satisfaction by leading our service delivery operations in Turkiye.Key Accountabilities:Develop and implement strategies to improve customer satisfaction and loyalty.Manage relationships with key stakeholders, including service providers and internal...

About the RoleWe are seeking a highly motivated and experienced Key Accounts Manager who will drive Selling Partner growth and satisfaction by delivering strategic insights and operational standards.The ideal candidate will have experience in sales or marketing, preferably in e-commerce, retail technology, or SaaS, and will be able to effectively prioritize...

We are seeking a dedicated Customer Experience Specialist to join our team at DeFacto. In this role, you will act as a CX ambassador, engaging with relevant teams and promoting a CX mindset.Your responsibilities will include:FOLLOWING UP ALL CUSTOMER FEEDBACK ON WRITTEN AND VERBAL CHANNELSMAKING ROOT CAUSE ANALYSIS TO SOLVE PROBLEMS RELATED TO FREQUENT...

We are a dynamic digital analytics and customer engagement platform that empowers leading brands to create seamless customer experiences.Our team is looking for an energetic, ambitious, and high-performing professional who will be responsible for building relationships, understanding customer trends, and driving business growth.Key Responsibilities:Take...

About Our JobAs a Team Lead at Ingage, you'll be instrumental in shaping our digital marketing strategies and solutions.You'll lead a team of experts to develop and implement innovative solutions that drive business growth and enhance customer experiences.With a focus on data-driven decision-making, you'll analyze market trends and customer needs to identify...

About UsSpyke Games is a leading mobile gaming company founded by experienced industry professionals. With a decade-long track record of building and scaling successful gaming businesses, we're now focused on creating the next generation of world-class mobile game franchises.Our team is dedicated to fostering a culture of innovation, excellence, and...

Are you passionate about driving growth and innovation at Amazon? Do you have experience managing cross-functional teams and driving large-scale change management? We are seeking a Senior Operations Manager to lead our Fulfillment by Amazon (FBA) team in Turkey and drive strategic initiatives that deliver exceptional customer experiences.The ideal candidate...

As a Customer Experience Representative at Masimo, you will play a critical role in delivering exceptional customer experiences and supporting our sales team.Responsibilities:Collaborate with the sales organization to provide administrative support and drive sales growth.Process orders and manage the sales cycle from start to finish, ensuring seamless...

At Odea Bank sa, we are seeking a highly skilled CX Assistant Manager to join our team.About the RoleWe are looking for a talented individual to lead our customer experience initiatives, analyzing customer feedback and sharing actionable insights with relevant teams. As a key member of our CX team, you will utilize Python and SQL to extract, manipulate, and...

About UsAt Digiturk, we're revolutionizing the broadcasting industry with our innovative approach and commitment to delivering exceptional customer experiences.We've been a leading provider of digital broadcasting services in Turkey since 1999, and with our acquisition by beIN MEDIA GROUP, we've expanded our reach to over 55 million subscribers worldwide.Our...

About oBilet Bilişim Sistemleri A.ŞWe are a leading provider of end-to-end travel ticketing applications, listing hundreds of bus operators, airlines and ferry companies. Our Inventory Management System (IMS) is a best-in-class solution for bus operators.As the market leader in Turkey, we have 400 bus carriers using our IMS software, 25 million monthly...

About Us:We're Insider, a fast-paced B2B SaaS scale-up revolutionizing customer experiences. Our cutting-edge platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.We've achieved unicorn status, making us one of the only woman-founded, women-led B2B SaaS unicorns globally. Recognized...

Job DescriptionWe are seeking a highly skilled Customer Support Center Channel Experience Manager to join our growing core team in Istanbul.This role involves monitoring support center performance, analyzing customer feedback, and collaborating with teams to enhance automation and digital support solutions.The ideal candidate will have a strong analytical...

We are seeking a dedicated Guest Experience Lead to oversee the efficient and smooth operations of the arrival and departure experiences at The Peninsula Istanbul.The successful candidate will be responsible for daily operational issues within the Guest Experience Team, ensuring accurate scheduling, service recovery, continuous coverage, and efficient...

ResponsibilitiesAnswering calls in accordance with customer experience standards.Serving as a point of contact for customers, providing accurate information and resolving their inquiries.RequirementsTo succeed in this role, you must have excellent written and spoken English proficiency. A high school diploma or higher is preferred, along with experience in a...

At Genesys Cloud Services, Inc., we are transforming the customer experience (CX) with innovative cloud/SaaS solutions. As a Cloud Sales Professional, you will drive revenue growth by acquiring new business and collaborating with the regional sales team. Our AI-powered Experience Orchestration platform, Genesys Cloud, enables you to deliver empathetic,...

Care Centre Supervisor Opportunity:VML South Africa is looking for a seasoned Supervisor to lead our Care Center team. If you have a passion for delivering exceptional customer experiences and want to join a dynamic organization, this is an excellent opportunity to apply.Job Summary:The ideal candidate will be responsible for ensuring timely responses to...

We are seeking a highly skilled Customer Experience Leader to join our team at Vodafone Group.The ideal candidate will have 10-15 years of experience in communications and customer success management, with a strong focus on providing exceptional customer experiences. They will be responsible for owning the entire relationship with assigned clients, including...

We're seeking a seasoned Customer Support Specialist to help us grow our customer base.This role involves handling high volumes of live chat and phone calls while identifying and addressing customer needs.You'll provide accurate and comprehensive information to resolve issues efficiently.Effective time management and prioritization are essential for this...