
Remote Central Operations Coordinator
4 days ago
About the Role:
The Central Ops Support Executive will be responsible for supporting the daily operations of sellers, including monitoring daily metrics, providing field support to sellers and audits, managing stakeholders, rolling out new processes, and running central control centers.
This role requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The ideal candidate should have skills in identifying patterns and any disruptions in it along with the ability to scrutinize details and foresee the implications of the data.
Responsibilities:
- Monitor efficient functioning of assigned sites via outbound calls, emails, and coordination with field executives.
- Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations.
- Train and direct sellers for execution and adherence to norms and practices.
- Develop and implement Standard Operating Procedures (SOPs), analyze data, and propose features and processes that focus on improving the Seller experience.
Requirements:
- Excellent communication and analytical skills.
- Results-oriented environment with external customer interaction.
- Proficient in Microsoft Excel and Windows-based applications.
- Able to work on weekends (and shifts).
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